Thanks very much for the heads up all the other equipment is working
really well. Thanks very much to you and all your team for being so
quick with the order.
Thanks again
Nic Evans
Rachel's very clear, concise instruction with appropriate humour aided
recall. Rachel is the epitome of what an excellent trainer should
be! Fab training!
Kathryn
“I enjoyed the option to slow down or go over things
again at anytime or stop for a break. Trainers extremely
professional and made me feel at ease. It was all excellent and
met my needs. Excellent company, friendly, approachable trainers,
always on the other end of the phone to help. Thank you!”
Sarah
"I simply
want to say "thank you" again for what you have arranged for me with my
home computer. It really is impressive - even if Visa is different!! I
understand that I am now as secure as your company is and that's
re-assuring!!
In
particular, I want you to know how helpful Bryn was even if
sometimes I think it was in adversity! Seriously, he was really helpful
in everything. I'm not sure of his surname so I haven't been able to
copy this to him but perhaps you would pass on my thanks to him".
Malcolm
"Gaby I would like also to take the opportunity to thank you all but
Bryn especially, for the sterling work you did getting me up and running
again.
Still some software issues but the new machine is running perfectly – I
would suggest that Bryn needs a major pay rise
J
John
Thanks Nick for taking the time out of your weekend
and going out of your way 2 bring me my laptop back. I am very grateful.
Have a good weekend.
Thanks again Tori.
Hi Nick, Just to say thanks for your excellent
service and special thanks to James, he was great! Now I have just got
to learn a few new tricks, like an old dog and I will be well away.
Thanks again so much and please thanks James again for me, he was a
star!
Kind Regards, Jackie.
Hi,
Just wanted to
say thank you for the efficient handling of my printer order. And thanks
to the gentleman who came and installed it. He was very pleasant and
extremely efficient and helpful. I would recommend anyone to use your
company.
Thanks Again,
As a call
centre, we have a large number of PCs and servers that support our
business and we had been using ProNet's services on and off for minor
issues and problems for some time. Following a strategic review of the
business and our plans for the next five years, it was apparent that our
IT infrastructure would not support our intended growth. Although we had
some IT skills in-house, the implementation of an IT project would be
beyond our capability to resource.
ProNet assisted us in specifying our hardware and software needs and
continually insisted on "best practice" approach. Their unwillingness to
cut corners was refreshing and instilled greater faith in their
capabilities. The overall project involved updating the network speed,
replacing our main network server and configuring this for our users,
reorganising how we approach data storage, designing and providing two
mission-critical SQL servers to act as clustered database solution. Add
all this to the fact that we're a 24hr x 7 day business, using equipment
that is unique in the UK, meant a considerable
planning headache. On paper it didn't seem much: in practice it proved a
major upheaval.
We had major problems moving the main network server. It died and
the replacement machine refused to take the install. ProNet quickly
provided a replacement for the new hardware and stayed working until
11pm to get the new server up and functioning. As we're working in a
24x7 environment, this server had to be back online as soon as possible
and ProNet staff willingly stayed late in the office to get it
functioning for the overnight period.
When one piece of equipment (a network storage device) failed to
deliver its promised performance, the decision was made to change over
to an alternate server. ProNet took back the original equipment for
performance testing and provided a replacement server in its place. All
this was done willingly by ProNet who accepted that, for some reason,
the original equipment was unable to cope with the demands of our
particular application.
During the
entire project, which has lasted some six weeks from start to
completion, we have not had any downtime on the call centre- not a
single minute. If that is not a measure of the planned approach to
implementation, I don't know what is.
Mike Burkinshaw
Managing Director
"Hi ,
We have used ProNet Computers as a specialist equipment supplier for both the
DSA and Access to Work for around 2 years.
They have shown nothing but a friendly, professional and prompt service to what
is a difficult market to tend to. I have had particular contact with Nicholas
Cox (Account Manager) who has been extremely pro-active with contacting the
students, keeping me informed on each supply or quote, sourcing of new products
and generally maintaining a high standard of service to both me and my staff at
Broadbent & Co and the more importantly the individual (student or client).
I have no hesitation in recommending this company.
If you have any further questions please do not hesitate in contacting me."
Andrew R Broadbent (Director)
“The service that ProNet Computers provided was first class, careful
planning ensured that our needs were met exactly. I would recommend ProNet
Computers unreservedly and would be more than happy to discuss the service
we required in more detail if anyone wishes to contact me”
Rob
Summers,
“
We have found the service supplied to be admirable & speedy, I would
have no hesitation in recommending ProNet Computers to a prospective
client and I am confident that they would provide a service second to none
as they have done for us”
Robert
Moorey, IT Manager,
“ProNet
Computers have always been willing to respond to issues and concerns we
have had, they have helped us to achieve our goals, keeping us aware of
the constant developments within the IT Market”
B
Bonner, Head Teacher,
“
ProNet Computers are serious about providing a quality service to their
clients, their expertise is available for all ProNet clients,
offering facilities for remote access, diagnostics, training,
back-up & hardware supplies. A
detailed audit carried out by ProNet Computers has been used as a platform
for discussions and advice on how to take our practice forward whilst
utilising its current IT investment”
Paul
Curtis, Systems Manager,
“I
have found ProNet Computers approach professional and refreshingly honest
and they are always keen to ensure that each stage of their work is
completed to our satisfaction”
Chris
Dickinson, Deputy Head Teacher,
“We
had been trying to resolve our IT problems for over three years and I was
so relieved to have found a company capable of solving our IT problems
when apparently no one else could. Since the installation everything is
running tickety boo. ProNet’s work represented great value to us”
Susan
Mitchell, Director,
"Thanks
for your work today. All went very smoothly, extend my thanks to your
team. I know this was a tight time schedule and things could have gone
wrong but didn’t. XP is a great bonus in these situations."
All the best
Charlie
Campbell,
To contact
ProNet Computers:
Dial 01623 811920 or email
info@pronetcomputers.com
ProNet
Computers, Problem Free IT
