ProNet computers have developed their own bespoke server system monitoring programme called Pro-Heart.
This software has been developed to “keep watch” over all of our clients Microsoft Windows 2008 server systems simultaneously and proactively advise us of any issues as they start to happen giving us the “heads-up” on the issue before they becomes a significant problem that could lead to system down time.
This software resides on one of our monitor servers within our technical support department at ProNet Computers. This software has been pre-programmed with “trigger thresholds”. If a threshold is exceeded the monitoring server visually and audibly alerts our technical department via a TFT screen and speakers mounted centrally in the service workshop. These warnings cannot be overridden, the warnings will keep repeating until the error is resolved on our clients system.
Features of Pro-Heartbeat
- Pro-Active 24-7 Server Monitoring System
- Internet Connectivity monitoring
- Available Hard disk space reports
- Exchange Mailbox store size trigger levels
- Supports Windows Server, SBS, Exchange and Terminal Server
- Fully bespoke and customizable solution developed in-house by ProNet Computers.
Example of live centralised display within our workshop
- Issues are highlighted in Red and repeated via audible prompts.
Our system also gives us a geographical view of where any problems servers are located. This gives us the advantage of allocating an appropriate, nearest, field based engineer to your site.
Pro-Heartbeat Summary
- Enhances ProNet Computers current Maintenance support.
- Faster Pro-Active approach to system support
- No impact or down time to install and setup.
No additional costing. All included as part of ProNet’s Maintenance support
